Zomocook

Book A Chef Join As Cook

ZomoCook – Refund & Replacement Policy​

Applicable for Hotel, Café, Restaurant & Domestic Homecook Manpower Services

At ZomoCook, we work hard to provide the best cooks and manpower support. After a customer completes the trial and confirms the staff, the service charge becomes 100% Non-refundable 
ZomoCook provides skilled manpower (cooks, chefs, helpers, domestic homecooks) under different service packages. We ensure trial, confirmation, and valid replacement support. This policy explains when refunds are applicable and when they are not.

Why?

  • Because once the service begins, ZomoCook immediately invests in:
  • Sourcing manpower
  • Background verification
  • Coordinating trials
  • Staff travel & logistics
  • Admin & operational expenses

Replacement Guarantee

If the customer is unhappy later, we provide Valid free replacements during the package validity.
We Will :

  • Arrange new trials
  • Share multiple profiles
  • Coordinate joining/exit
  • Support until suitable staff is found

Refund Not Possible In These Cases:

  • Customer confirmed the staff after trial

  • Customer used the staff for any number of days

  • Customer requests replacement after confirmation

  • Customer changes job role or increases workload

  • Customer repeatedly rejects suitable cooks

  • Staff leaves due to customer misbehavior or extra workload

  • Customer decides to discontinue service midway

  • The customer requests refund claiming “no good staff” despite ZomoCook providing multiple profiles/trials.
    Important: Replacement support continues based on staff availability, but refund is not applicable.

Customer Responsibilities

The customer must provide accurate job details, working hours, duties, and expectations at the time of booking. Any change in requirement after confirmation is treated as a new requirement.

When Replacement May Be Delayed or Declined:

  • A replacement may be delayed or declined if:
  • Customer repeatedly rejects suitable candidates without valid reasons
  • Customer changes job role after confirmation (e.g., adding extra work not discussed initially)
  • Customer increases duty hours or expectations
  • Customer’s location, workload, or working conditions make it difficult to source staff
  • In such cases, refund will still not be applicable, but we continue to support with sourcing efforts

Cancellation After Trial:

If the customer cancels after trial, But before final confirmation, ZomoCook may process a 50% refund, at its discretion. And Refund will process within 10 working days.

Final Binding Clause

By availing ZomoCook services, the customer agrees that all service charges are strictly non-refundable post confirmation, and accepts replacements as the only available remedy.

Applicable for Chef on Demand/ Daily cook Service

 For Customer who book chef for Occasion or ODC ( One day cooking ) :

Pay 30% of the advance amount to confirm the booking . Rest amount to be deposit after party/event

Cancellation Policy

  • If you choose to cancel your booking 2 days before the event due to any reason, 100% of the received amount will be refunded to you.
  • 50% of the received amount will be refunded to you if you choose to cancel your booking 1 day before the event due to any reason.
  • If you wish to cancel your booking on the same day of the event due to any reason. No refund will be initiated from my side.